Terms & Conditions

Welcome to the Key2clean.co.uk website terms and conditions for use ("Terms"). These Terms and Conditions constitute a legally binding agreement made between Key2clean.co.uk and you, concerning your access to and use of this website key2clean.co.uk as well as any other media form, media channel, mobile website or mobile application related, linked or otherwise connected thereto (collectively the Website). You agree that by accessing the Website, you have read, understood and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions you are expressly prohibited from using the Website and from making a Booking and you should cease any further use of this Website immediately.
If you have any questions relating to these Terms please contact our support team by email info@key2clean.co.uk before making a Booking.


"Booking" means a booking for Cleaning Services made by You on our Website
"Services" means cleaning services;
"Cleaner" means a cleaner available through our Website;
"We/us" means Key2clean Ltd, of The Bridge Nucleus, Brunel Way, Dartford, Kent, DA1 5GA with Company Registration Number 11845715;
"Website" means the website located at key2clean.co.uk or any subsequent URL which may replace it;
"You" means a user of this Website.


2.1 Access
Access to this Website is provided in accordance with these Terms and any Booking made by you must be placed strictly in accordance with these Terms.

2.2 Registration

2.2.1  By registering as a user of our Website, you warrant that:
(a) the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current and complete in all respects; and
(b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at info@key2clean.co.uk
2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.3 Our rights

We reserve the right to:

(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) change these Terms from time to time as explained below. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms. It is your responsibility to review these Terms and Conditions regularly to keep informed of any changes made to Terms and Conditions.


3.1 We act as a booking agency for self-employed Cleaners. Our contract with you is limited to provision of use of our Website.
3.2 Your Cleaner is responsible for providing the Services to you and you have a direct contract between you and the Cleaner concerning the provision of Services. This contract does not include us. You and the Cleaner are responsible for any taxes arising as a result of the Services.
3.3 We review applications, conduct interviews and undertake other background checks of Cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.
3.4 You acknowledge that the use of a Cleaner is at your own risk. You agree to provide a safe working environment for the Cleaner and to take appropriate precautions to supervise the Cleaner.


4.1 By placing an order through our Website, you represent and warrant that:

4.1.1 all registration information that you submit will be true, accurate, current and complete;
4.1.2 you will maintain the accuracy of such information and promptly update such registration information as necessary;
4.1.3 you have the legal capacity and you agree to comply with these Terms and Conditions;
4.1.4 you are not under the age of 18;
4.1.5 you will not access the Website through automated or non-human means, whether this be through a bot, script or otherwise;
4.1.6 you will not use the Website for any illegal or unauthorised purpose:
4.1.7 your use of the Website will not violate any applicable law or regulation.

4.2 All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email on behalf of the selected Cleaner to confirm the Booking. The contracts between us and you and between you and the Cleaner will only be formed when we send you the Booking confirmation;
4.3 You agree that you will not seek to book any Services from any Cleaner other than via our Website for the duration of this agreement and in the six (6) months after termination of this agreement.
If you provide any information that is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Website.


5.1 The price of any Services will be as quoted on our Website, except in cases of obvious error.
5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Booking Confirmation.
5.3 Every effort has been made on this Website to ensure that making a Booking is secure. We cannot be responsible for fraudulent use on our Website of a lost or stolen payment card.
5.4 You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.
5.5 You authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full on the day of the scheduled Booking or after the scheduled Booking.
5.6 If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a £10 administration fee and interest each month.


6.1 We reserve the right to automatically terminate your permission to use the Website if you are found to have violated any of the Terms and Conditions.
6.2 We reserve the right to cancel any Booking without notice or cause.


8.1 We have a £1m public liability insurance policy underwritten by a leading insurer.There are excesses of at least £250, depending on the specific type of claim, which will be at your cost.
8.2 This policy is only able to cover extreme circumstances, for example, serious injury to the Cleaner or severe damage to property such as fire.


Links to any third-party websites on the Website are provided solely for your convenience. If you use these links, you will leave the Website. We have not reviewed any of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk.


We care about data privacy and security. We will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.


11.1 Our liability for any losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased in the previous three (3) months.
11.2 This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.3  We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by by tort (including negligence), breach of contract or otherwise.
11.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.


12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock outs or other industrial action; civil commotion; riot; invasion; terrorist attack or threat of terrorist attack; war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; acts, decrees, legislation,regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


13.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
13.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.
13.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
13.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
13.1.5 If you publish any content on our Website, such as reviews, comments, ratings, profiles or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our Website.

13.2 Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. 13.3 Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 13.4 Notices

All notices given by you to us must be given to Key2clean Ltd at The Bridge Nucleus, Brunel Way, Dartford, Kent, DA1 5GA. We may give notice to you at either the email or postal address you provide to us when making a Booking, or as specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

13.5 Transfer of rights and obligations

13.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
13.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

13.6 Severance
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

13.7 Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

13.8 Entire Agreement
These Terms and Conditions and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersedes any previous communications or agreements between us.
13.9 Our Right to Vary these Terms

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. It is your responsibility to regularly check on our Website for any new versions.

13.10 Law
These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.11 Contact Information
We can be contacted by email at info@key2clean.co.uk and by post at The Bridge Nucleus, Brunel Way, Dartford, Kent, DA1 5GA.